💡 Frequently Asked Questions (FAQ)

1. What is a digital license?

A digital license is a software activation key delivered electronically. It allows you to activate and use software such as Microsoft Office, Windows, or antivirus programs without needing a physical disc or box.

2. How will I receive my license key?

Once your payment is confirmed, your license key will be delivered instantly to your email address, along with detailed activation instructions.

3. Are your licenses genuine and legal?

Yes, all our licenses are 100% genuine and legally sourced. We work with authorized distributors and ensure compliance with software licensing terms.

4. What does “lifetime license” mean?

A lifetime license means you pay once and can use the software for the life of the device it is installed on. It does not expire or require renewal.

5. Can I reinstall the software if I change or reset my PC?

Yes, but depending on the license type, you may need to contact us for reactivation. OEM licenses are tied to one device, while retail licenses can often be transferred.

6. What should I do if my key doesn’t work?

Please contact our support team at support@kaserkeys.com with your order number and a description of the issue. We’ll resolve it promptly.

7. Do you offer refunds?

Yes, we offer a 15-day refund policy for unused keys. If your key has not been activated, you can request a refund by contacting our support team.

8. Is technical support included?

We provide support for license activation issues. For software-related technical support, we recommend contacting the software manufacturer directly.

9. Can I use the license on multiple devices?

Most licenses are for a single device unless otherwise specified. Please check the product description for multi-device options.

10. Do you offer volume or business licenses?

Yes, we offer bulk licensing for businesses and institutions. Please contact us for a custom quote.